Warranty

We are dedicated to providing high-quality products and reliable customer support. To ensure your satisfaction, all our products are covered by a 1-Year Limited Warranty.

Our 1-Year Limited Warranty covers any defects in materials or workmanship under normal use for one year from the date of purchase. Warranty coverage applies to the original owner and the original product only and is not transferable. Proof of original purchase is required to obtain warranty coverage. By purchasing and using this product, you agree to the terms of this warranty.

This warranty includes coverage for:

• Manufacturing defects;
• Faults in materials or craftsmanship;
• Issues that affect product functionality under standard usage; or
• Any replacement product provided during the warranty period shall be subject to the remaining warranty term of the original product. The warranty period for the replacement product shall not commence anew or be extended but shall continue from the original purchase date of the initial product to its original expiration date.

What is not covered:

• Normal wear and tear;
• Damage caused by misuse, abuse, negligence, neglect, including failure to maintain or service the product, or unauthorized repair or modification;
• Accidental damage, including damage from transit, accident, natural disasters or acts of God, fires,  or improper storage; 
• Improper use of the product or accessories not approved by Pursteam, including using the product for commercial non-residential purposes; or
• Consequential or incidental damages.

How to make a warranty claim

If you experience an issue covered by our warranty, follow these steps to submit a claim:

1. Contact Customer Support: Reach out by email at support@pursteam.com
2. Provide Proof of Purchase: Please include a copy of your original receipt or purchase confirmation.
3. Describe the Issue: Provide details about the issue and attach photos if possible.

Our team will review your claim and determine if it qualifies for warranty coverage. If approved, we will replace the product or suggest an alternative solution.

This warranty is valid for products purchased directly through any authorized retailer

Implied Warranties 

ANY IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD.   

State Warranty Laws

 Warranty laws vary from state to state. Some states do not allow limitations or exclusions of covered warranty claims, so the above may not apply to you.